Configure the debug level and increase log file size

Modify the log file configuration to assist with troubleshooting and to increase the file size since, with multiple ePO applications, the file can fill up quickly.

For option definitions, click ? in the interface.

Task

  1. Navigate to C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\conf\orion and edit the log-config.xml file.
  2. Add the following:
    <logger name="com.mcafee.saasc">
    <level value="info"/>
    </logger>
    You may also increase the information level to debug by using the following:
    <logger name="com.mcafee.saasc">
    <level value="debug"/>
    </logger>
    To turn on debug log for the Identity Bridge components of Cloud Single Sign On, add the following:
    <logger name="com.mcafee.identitybridge"> 
    <level value="debug"/> 
    </logger>
  3. To increase the file size to the recommended size of 50 MB, change the "2" in the MaxFileSize line to "50:"
    <param name="MaxFileSize" value="50MB"/>
  4. Save the file.
  5. Restart the ePO Web Application Server service.
    1. Open the Administrative Tools list on the server, and select Services.
    2. From the Services window, select McAfee ePolicy Orchestrator 4.6.4 Server.
    3. Click Stop.
      Note This step will also stop the Event Parser entry.
    4. When the window enables the Start button, click Start.
    5. Click OK.
      Note You might also need to restart the ePO 4.6.4 Event Parser service. Check that it has started.
  6. Navigate to C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\Logs\orion.log to view the log file.