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End-user Support

• Setting up and configuring PCs for users;
• Installing & updating software;
• Uninstalling, moving and re-installing PCs;
• Identifying, diagnosing, and resolving level-one issues in computer hardware and software.
• Providing complete assistance to end-users in configuring hardware, software, and peripherals of computers.
• Providing general desktop support.
• Imaging/ re-imaging computers.
• Providing one-on-one assistance to end-users regarding technical challenges by telephone, live chat, email, remote connection, or in-person.
• Resolving network related issues for end-users like local area connection problems, network access, emails, internet, dial-ins, etc.
• Coordinating with third party service providers for timely repair of systems under maintenance agreement warranty, and repairing minor flaws in hardware if not covered by warranty.
• Providing assistance in installation of other peripherals like printers and scanners.


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