Changing the primary domain of your account is something we would be happy to help with. Before contacting us to make the change, please review the following information regarding renaming an account:
- The Process will take 1-5 hours depending on the size of your account.
- The current main domain can never become your main domain again.
- The current account's username, password, files, databases and e-mails will remain unchanged.
- The new primary domain will point to the public_html directory itself, the same way your main domain does currently.
- The website files may need to be moved into and out of the public_html directory to correspond with the new primary domain and assignment of the old primary domain to a subfolder.
- Custom DNS entries will be overwritten.
- Although renaming an account should not move or delete any files on your account, we do recommend creating/downloading a backup of all files and databases prior to requesting the rename.
- The new primary domain must be registered to you. If needed, you may register new domains for $* (check price list) each, per year, via your GesatechDomain Manager tab at the top of your cPanel.
When you are ready to have your account renamed, simply contact us via Phone, Live Chat or by Opening a Ticket and request the rename. Be sure to include the following information to expedite your request:
- Primary Domain:
- New Primary Domain:
- Last 4 digits of the credit card on file or last four characters of cPanel password:
- I already own the new primary domain:
- I have read and understand the account rename information including: my username will not change, I cannot rename the account back to the same domain, I have backed up my files/databases in case there is any data lost during the rename process:
Note: Newly registered domains can only be cancelled within 3 days of purchase. If you would like your primary domain released and refunded as part of the rename process, please indicate this in your rename request.
